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FAQ  

I have trouble processing my order! Help!

We’re sorry you’re experiencing difficulty trying to buy some beautiful jewellery! SO unfair!! Not to worry – just drop in an email at orders@einaahluwalia.com and team will guide you through the process. You could also drop in a call (10 am - 10 pm IST)/text or Whatsapp us at +91 9831059125 and we will answer your questions as soon as possible!

I can't seem to be able to checkout with my International Debt/Credit card! Help!

Oops! You are currently browsing our Indian site that only accepts payments from Indian account holders. Do browse our International site on www.eina-ahluwalia.com to order via Paypal or most international debt/credit cards.

How long will my order take to reach me?

We usually aim to ship out orders within 2 - 5 working days unless it is a custom made order.

Custom made orders are typically dispatched within 14 working days post approval of artwork by the customer. Artwork is sent to the customer within 2 - 3 working days of receipt of order (and payment). 

As soon as an order is shipped, our team sends you an intimation of the same via email along with tracking details. Our logistics partners are Blue Dart and Delhivery.

Orders once shipped out, typically take 2 - 3 working days to reach the destination.

COD orders usually take an extra day in transit.

How do I track my order?

As soon as you place an order successfully, you will immediately receive a confirmation email from Ccavenue (our partner payment gateway) as a proof of payment. As soon as an order is shipped, our team sends you an intimation of the same via email along with tracking details. Our logistics partners are Blue Dart and Delhivery. Orders once shipped out, typically take 2 - 3 working days to reach the destination. COD orders usually take an extra day in transit.

I didn't check out of my cart last time! How do I recover my cart?

To keep track of your abandoned cart, simply log in to your profile from the member icon on the top right-hand corner of the page and go to My Account. Your order history will be listed below!

I want to customize my 'Name Necklace/Monogram Cufflinks' but do not know how to online!

Choose your desired plating, chain length (or back mechanism in case of cufflinks) and any other options given and then use the text box provided to fill in the correct spelling or phonetic spelling (in case of vernacular languages) of your name and our team will call or text you to confirm the same before we start production of your custom made necklace!

Which do you recommend between 'Bullet back' & 'Chain link' for the custom Monogram Cufflinks?

We usually recommend bullet back cufflinks as they are easier to wear and preferred by most modern gentlemen today.

How long will my custom made piece take to reach me?

Custom made orders are dispatched within 14 working days post approval of artwork by the customer. Artwork is sent to the customer within 2 - 3 working days of receipt of order (and payment). We do provide alternative artwork (within a limit) in case you are not satisfied with the artwork sent to you. Only once the artwork is approved (by you) is it sent for handcrafting. We do not share artwork before an order is placed. The total process takes anywhere between 14 - 18 working days for dispatch and around 3 weeks to reach you anywhere within India.

I want to include a personalised message in my order but do not know how to online!

When you click on your Jewellery Bag (Cart), you will see a form that says "Note to Designer". Use this form to fill in your request and our team will ensure your message is included in your order!

Do you work on custom made orders/large quantity corporate gifts?

Absolutely! Just drop in your requirement or initial thoughts at orders@einaahluwalia.com and our team member, Wilson will get in touch with you as soon as possible. You could also drop in a call (10 am - 10 pm IST)/text or Whatsapp us at +91 9831059125 and we will get back to you as soon as possible!

I have further questions or a special query! How can I contact your team?

Sure – just drop in an email at orders@einaahluwalia.com and our team will answer your questions. You could also drop in a call (10 am - 10 pm IST)/text or Whatsapp us at +91 9831059125 and we will answer your questions as soon as possible!

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