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SHIPPING WITHIN INDIA

We offer free shipping within India on orders above Rs. 5000. For orders below Rs.5000 we charge Rs. 200 for delivery per order. Orders are shipped via Delhivery (www.delhivery.com) or via Blue Dart (www.bluedart.com) in some cases, and can be tracked online.

All orders (except custom-made designs) are dispatched within 3-5 working days, and transit time is usually 2 working days. COD orders take an additional day in transit. Please contact us on +91 9831059125 if you have a request for expedited delivery. We will do the best we can :-)

Custom made orders are dispatched within 14 working days after approval of artwork by you. Artwork is sent to you within 2 working days of receipt of order (and payment). We do offer a couple of alternative artworks in case you are not satisfied with the original design sent. Only once you approve of the artwork it is sent for handcrafting. We do not share artwork before an order is placed.

If your order is a gift you can write the message you'd like included in the 'Note to Designer' textbox in the shopping cart, and we will write it on a card for you.

 

SHIPPING OUTSIDE OF INDIA

We currently ship to over 70 countries. Regular orders are usually dispatched within 3-5 working days on receipt of order, via India Post, DHL or UPS. Please refer to the table of shipping charges provided below for exact shipping charges for your country*.

Custom made orders are dispatched within 14 working days after approval of artwork by you. Artwork is sent to you within 2 working days of receipt of order (and payment). We do offer a couple of alternative artworks in case you are not satisfied with the original design sent. Only once you approve of the artwork it is sent for handcrafting. We do not share artwork before an order is placed.

Please contact us on +91 9831059125 via text/Whatsapp or on orders@einaahluwalia.com if you have a request for expedited delivery. We shall do the best we can :-)

If your order is a gift you can write the message you'd like included in the 'Note to Designer' textbox in the shopping cart, and we will write it on a giftcard for you.

Shipping Charges:

*Please Note: Any VAT, duties and taxes charged at the time of import into your country will be applicable as per your country's regulations and are to be borne by you. These charges will be billed separately to you by the courier company at the time of delivery.

All local custom clearance, insurance & freight charges (CIF Charges) within India will be borne by Eina Ahluwalia and is included within the shipping charge. However VAT, duties and taxes charged at the time of import into your country will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed separately to you by the courier company at the time of delivery. Eina Ahluwalia will not be liable to refund any orders that are refused due to non-payment of import/customs charges levied at the country of import.

IMPORTANT SHIPPING INFORMATION

Order shipping times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 3 - 5 working days (except for custom made designs). Custom made orders are dispatched within 14 working days post approval of artwork by the customer.

We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

We are unable to redirect orders once items have been dispatched.

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, please place individual orders for different addresses.

 

TRACKING

Once your order is shipped out, you will receive a confirmation email from us containing the tracking number as well as tracking link on the email address provided by you. In case you do not receive this email, you may contact us at orders@einaahluwalia.com or reach out to us at +91 9831059125.

 

REPLACEMENT/ EXCHANGE 

Each piece at Eina Ahluwalia is individually handcrafted by our master craftsmen, they are one of a kind creations, and not factory manufactured. As a result there may be subtle variations from from one piece to the next, and minor differences in the natural semi precious stones we use. However, we strive to maintain aesthetic uniformity and each piece undergoes a strict quality check before being shipped out.

Exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product. In these cases you may return the pieces exactly the way you received them, unworn, with original packaging.

Replacement pieces will be sent out in case your order is lost in transit.

 

4 STEPS TO MAKING AN EXCHANGE :

  • Please inform us within 2 days of receipt of damaged or incorrect order via an email to orders@einaahluwalia.com or Whatsapp us at +91 9831059125 to inform us of the issue.
  • Send us a photograph of the damaged/ incorrect product, so the Eina Ahluwalia QC team can decide whether product is approved for return.
  • Once our quality control team has authorized the return we will inform you on the most mutually convenient return method. In most cases, we ask you to send back the piece via the cheapest possible method (at your cost).
  • Eina Ahluwalia will replace the damaged/ incorrect item with a fresh piece, free of charge in case of a genuine issue with the product, with no additional shipping cost for the replacement. Please note, we do not refund orders. Replacements will only be made after we have received your piece back in its original packaging. We are not liable for any replacements that we were not notified about within 2 days of receipt of the order.

 

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

  • Incorrect or outdated delivery address.
  • Incorrect address format including any form of a PO Box address.
  • After 3 failed delivery attempts by our courier agencies
  • Incorrect size ordered (in case of international deliveries only). For a size exchange within India please call us at +91 9831059125 or mail us at orders@einaahluwalia.com.
  • Package refused by recipient.
  • Refusal to pay any custom/import duties or taxes at the time of delivery (in case of international deliveries only).
  • Products returned in a used or damaged condition.
  • Minor color and design variation(s). All products are handcrafted and use natural stones so there may be some minor variation from piece to piece.
  • If the jewellery is not faulty or damaged. 

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